Karis Kumaravel
I had booked two tickets for myself and another co-passenger. The co-passenger was supposed to board from the Navalur side, while I planned to board at Guindy, as it was more convenient for me. Before the journey, I had also spoken with the bus owner, who assured me that I could board from Guindy according to my convenience and confirmed that it was possible. On the day of travel, I was waiting at the Guindy boarding point. The bus was already delayed due to traffic. When I saw the bus approaching, it stopped further ahead of the boarding point. I immediately started walking towards it to board and called the driver to inform him that I was coming from behind. Unfortunately, he did not answer my call initially. After trying two or three times, he finally answered, but instead of communicating properly, he started shouting at me. I understand that traffic and delays can create pressure, but that does not justify speaking rudely to passengers. I had already confirmed my boarding arrangement with the owner, so I expected proper coordination and respectful communication from the driver. This was a very disappointing experience. I request you to look into this matter and take appropriate action to ensure that passengers are treated respectfully and that boarding arrangements confirmed by the owner are properly communicated to the driver.