What are the advantages of purchasing a bus ticket with redBus?

redBus is India’s largest bus ticketing company, offering a wide range of bus seats and services. Some advantages of booking with us are:

• You can choose your seat.
• You can book your bus tickets online, by phone, or in person.
• You can choose from over 1,500 bus operators.
• You can choose buses based on boarding points, timings, and bus type.

Do I need to register to use redBus?

No, redBus does not require customers to go through a registration process to use the service.

Does booking online cost me more?

Not at all. The bus ticket price is the same as the price offered by the bus operator. Hotel voucher prices are also the same or may sometimes be discounted depending on the season and time.

Is it mandatory to take a printout of the ticket?

It depends on the bus operator you have booked with. redBus also supports mTickets for select operators. If your operator supports mTickets, you can show the SMS sent to your mobile phone at the time of boarding. For operators that do not support mTickets, you must carry a printed copy of the e-ticket and present it when boarding. The e-ticket is sent to the email address provided during booking. To identify mTicket-enabled operators, look for the mTicket icon in the mTicket column while searching for buses.

I’ve lost my ticket. What should I do now?

A copy of your ticket would have been sent to your email address when you booked. Print that email and present it at boarding. If you have not received the ticket email, contact our support team for assistance with resending it.

What is an mTicket?

An mTicket is an SMS sent to your mobile phone when you book a ticket with select operators. It contains your TIN, PNR, and other ticket-related information and can be used to board the bus. Not all operators accept mTickets. Look for the mTicket icon in the mTicket column while searching for buses to check whether an operator supports them.

I didn’t receive my mTicket. Can you resend it?

You can generate your mTicket online by clicking the Print/SMS Ticket link on the redBus homepage. Enter the TIN mentioned on the e-ticket sent to your email, select the SMS option, and click Submit. If you do not have a copy of the e-ticket either, contact our support team for assistance.

I entered the wrong mobile number while booking. Can I get my mTicket on a different number?

Yes. Please contact our support team, and they will assist you with receiving your mTicket on the correct mobile number.

Does the owner of the credit card used to purchase the ticket need to be one of the passengers?

No. A passenger can use any card to pay for the ticket; it does not have to be their own. However, the passenger in whose name the ticket is booked should carry valid identity proof along with the ticket when boarding the bus.

What payment options do I have?

The available payment options include:

• Credit card
• Debit card
• Internet banking
• Wallets

How does the transaction appear on my card or account statement?

Transactions on redBus will appear as REDBUS.IN or www.redbus.in on your bank statement.

Is it safe to use my credit card on this site?

Transactions on redBus are protected using security measures designed to safeguard your payment information. redBus uses Secure Socket Layer (SSL) data encryption to help protect information transmitted during transactions from unauthorized access.

Can I cancel my ticket online?

Most tickets can be cancelled online. However, some tickets can only be cancelled through our support team. Cancellation fees and cancellation periods may vary depending on the bus service. Please contact our support team for details about a specific service.

How can I cancel my bus ticket online?

Click the cancellation link on the redBus homepage. Enter your ticket number and the email address provided during booking, then follow the instructions to cancel your ticket.

I missed the bus. Do I get a refund?

redBus provides a 100% refund if you miss the bus due to a fault attributable to redBus or its partner. If you miss the bus for any other reason not directly related to redBus, a refund will not be provided.

How can I get a refund if I cancel my ticket?

Refunds are processed according to the applicable cancellation policy. The refund may be credited to the original payment method, such as a debit card, credit card, or net banking account, or to your redBus wallet. Wallet credits can be used for future bus bookings within six months of cancellation, subject to the applicable terms.