Galaxy Tours Bus Booking

Time keeping poor.

The bus was changed. I actually booked a single seat style but I got a double seat.

The bus did not stop at the boarding station and last station. The driver's behavior was too bad. Waste service in my life.

I travelled from Ramanattukara to Kalamaserry, and during the journey I was bitten by insects on my hands and body. The bites have been affecting me for the last two days and have caused a lot of discomfort. It was a terrible travelling experience. Please look into this hygiene issue and take necessary action.

They have changed the seat without asking me.

Good.

Very bad.

I would like to share my feedback regarding my recent experience. My ticket was booked for 9:45, but the bus schedule was changed to an earlier time. Unfortunately, I did not receive any direct phone call from your team informing me about this change or asking for confirmation. I only received an SMS, which can easily be missed. For an important schedule change like this, I believe the customer should be personally informed by phone. Additionally, the seat allotted to me was damaged. It appeared to have been repaired using a spring and metal wire, which was not an acceptable standard of maintenance for a passenger bus. This made the seating experience uncomfortable. I request you to improve customer communication regarding schedule changes and ensure that all seats are properly maintained before the bus operates. I hope you will take this feedback seriously and take the necessary steps to prevent such experiences in the future.

No charging port on my deck.

1) Lost my shoes. 2) No curtain partition between the beds. 3) Always WiFi connection nuisance sound. 4) AC grills are dirty. 5) Beds are not worth the money paid. 6) Dropping time was 2 hours delayed from the committed time.